ERIC Number: ED440409
Record Type: RIE
Publication Date: 2000-Mar
Dictating Modes of Communication: How Communication Media Usage Norms Limit Freedom of Expression in Virtual Organizations.
Mayer-Guell, Ann M.
A study examined communication selection within virtual organizations and the effects of these media. The subjects, who were 681 participants from 3 separate virtual organizations that used face-to-face communication, telephone, documents, voice mail, and electronic mail, completed a survey instrument. Follow-up interviews were conducted with key contacts within each organization. Results indicate that: (1) electronic communication media are the norm within virtual organizational contexts; and (2) these electronic media have a significant impact on how employees communicate. Although electronic media have the ability to make the communication process faster, allow direct communication among all levels in the organization, and provide immediate feedback, they also have potentially negative effects on freedom of expression among employees. The survey instrument is attached. (Contains 34 references and a table of data.) (RS)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Southern States Communication Association (New Orleans, LA, March 29-April 2, 2000).