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ERIC Number: ED439458
Record Type: Non-Journal
Publication Date: 2000-Apr
Pages: 9
Abstractor: N/A
Reference Count: N/A
To Avoid Conflicts: A Multimedia Training Concept for Reflected Communication.
Henninger, Michael; Mandl, Heinz; Linz, Maria; Horfurter, Andreas
A multimedia training concept was developed which aims at reducing misunderstandings and thus avoiding conflicts by fostering a more differentiated understanding of utterances. Based upon the principles of the cognitive apprenticeship approach, a tool--the multimedia learning environment "CaiMan"--presents video sequences of dyadic conflict situations to the subjects. The subjects have to analyze the utterances of both conversational partners (persons A and B in the video sequence) according to three functions--appeal, expression, and representation. A study was conducted to test the effectiveness of the training approach--the training aims at improving the individual's ability to analyze and understand conversational utterances as well as their accompanying nonverbal signals. Subjects were 27 students who participated in a communication training course at the Technical University of Munich. Training in analyzing conversational utterances (of persons A and B in the video) consisted of four training sessions and two testing sessions (the introductory and the final). Looking at the quality of analysis of the conversational utterances, it was found that a significant improvement from the introductory to the final session took place. Findings suggest that the majority of the subjects were convinced that they could improve their own everyday interpersonal interactions using the skills they had acquired in the training. (NKA)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A