ERIC Number: ED438855
Record Type: Non-Journal
Publication Date: 1999-Aug
Reference Count: N/A
Student Satisfaction at the End of the Millennium: Findings from Howard Community College's 1999 YESS Survey.
Each spring, students in randomly selected classes at Howard Community College (Maryland) complete the Yearly Evaluation of Services by Students (YESS) survey. The purpose of this survey is to gather student perceptions about the quality of service and instruction they received, and to rate other elements of the campus environment in order to inform college decision making. The resulting report describes students' demographic and educational characteristics. The report notes that the respondents typically match the overall gender and racial percentages in the student population, although younger and full-time students are over-represented. Nine hundred twenty-seven students responded, representing 19% of the entire student body. Overall, ratings of the college student services were high. Favorable ratings were given to the class size, overall quality of learning services, attitudes of faculty toward students, and quality of overall instruction. The survey indicated that students felt safe on the campus, and the overall level of satisfaction was favorable. Part-time students tended to give higher ratings than full-time students did. Full-time students' ratings were higher in the areas of feeling prepared to transfer to a four-year college and opportunity for involvement in campus activities. Twenty-eight tables of detailed demographic information and survey responses are included. (AF)
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.