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ERIC Number: ED438845
Record Type: Non-Journal
Publication Date: 1999-Nov
Pages: 160
Abstractor: N/A
Reference Count: N/A
Rockford Public Library's Circulation Services: A Work Flow Analysis and Spacial Analysis Study with Recommendations and Comments.
Titus, Elizabeth; Grant, Wallace
The purpose of this project was to perform an analysis of the Rockford Public Library (Illinois) circulation services department and provide recommendations leading to customer service improvement, better space utilization, and improved departmental work flow. Based on an analysis of input from individual interviews with staff, review of departmental policy and procedures manuals, and observations from site visits, the authors conducted three types of analysis: (1) a work flow analysis; (2) a content analysis of interview comments; and (3) observations from multiple site visits. This report presents recommendations and comments related to communications, ergonomics, operational/procedural, security, spacial/visual, and training. Appendices include a table of tasks done as reported by interviewees, the interview questionnaire, and data flow diagrams. (MES)
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Illinois