ERIC Number: ED438804
Record Type: RIE
Publication Date: 1999
Working the Web: An Empirical Model of Web Use.
Choo, Chun Wei; Detlor, Brian; Turnbull, Don
This paper investigates how knowledge workers utilize the Web to seek external information as part of their daily work. Thirty-four participants from seven companies were interviewed about their information needs and preferences. In addition, a custom-developed software application recorded each participant's Web behavior for a two week monitoring period. To understand better the significant episodes of activity identified in the Web tracking logs, a second round of personal interviews was conducted. The study found that people who use the Web as part of their work engage in four complementary modes of undirected viewing, conditioned viewing, informal search, and formal search. Moreover, each mode is characterized by information seeking moves based on recurrent sequences of browser functions and features. Based on these findings, a model of Web use is presented, as well as some suggestions for supporting and enhancing Web information seeking in organizations. (Contains 12 references.) (Author/AEF)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Published in the Proceedings of the Hawaii International Conference on System Sciences (Maui, Hawaii, January 4-7, 2000).