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ERIC Number: ED438802
Record Type: Non-Journal
Publication Date: 1999-Nov-4
Pages: 13
Abstractor: N/A
Utilizing Web Information Systems for Organizational Knowledge Work: An Investigation of the Information Ecology and Information Behaviors of Users in a Telecommunications Company.
Detlor, Brian
This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the information ecology in which WIS are utilized. Data collection involved several techniques: namely interviews, Web usage tracking software, field observations, document review, and questionnaires. Both content and transaction log analysis served as primary modes of data analysis. The study hypothesized that as a means to support organizational knowledge work, WIS need to serve three broad functions: (1) foster the context in which information is created, shared, and used across the enterprise; (2) address employee information needs and users; and (3) incorporate features and functions within the interface design that enhance the potential usefulness of information to users. (Contains 33 references.) (Author/AEF)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada