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ERIC Number: ED438801
Record Type: Non-Journal
Publication Date: 1999-Nov
Pages: 16
Abstractor: N/A
Reference Count: N/A
Information Seeking on the Web--An Integrated Model of Browsing and Searching.
Choo, Chun Wei; Detlor, Brian; Turnbull, Don
This paper presents findings from a study of how knowledge workers use the Web to seek external information as a part of their daily work. Participants were mainly IT specialists, managers, and research/marketing/consulting staff working in organizations that included a large utility company, a major bank, and a consulting firm. Thirty-four participants answered a detailed questionnaire and were interviewed individually in order to understand their information needs and information seeking preferences. A custom-developed WebTracker software application installed on the participants' workplace personal computers continuously recorded participants' activities during two-week periods. Sixty-one significant episodes of information seeking were identified. A model, based on previous research, was developed to describe the common repertoires of information seeking. The study suggests that a behavioral framework, which relates motivations and moves, may be helpful in analyzing patterns of Web-based information seeking. (AEF)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A