ERIC Number: ED437935
Record Type: Non-Journal
Publication Date: 2000-Apr-21
Reference Count: N/A
ERIC User Services: Evaluation in a Decentralized Environment.
This report presents findings from a study of the Educational Resources Information Center (ERIC) user services, describes changes to current user services that can help ERIC become more competitive, and discusses strategies and options for evaluating ERIC user services. Data show ERIC information professionals have done much to identify users' information needs, made continuous promotion efforts to reach users and non-users, and provided an impressive array of services and products. They have adopted information technology to enhance their services and demonstrated strong skills in identifying, synthesizing, and organizing resources valuable to their constituencies. They also show unwavering dedication to serving users. But they are constrained by limited resources and concerned about how to ensure quality services in the face of dwindling support and rising user expectations. Many of the services provided by ERIC are important in the digital age, and ERIC information professionals have the expertise to excel in those areas. If the recommended changes are implemented, ERIC will become a more competitive player in the information arena. Data also reveal that few evaluation efforts have been made and very few of them have produced useful data for planning or improvement services. Nevertheless, meaningful evaluation can be conducted by extending earlier study instruments and statistics. The paper presents an evaluation framework, discusses the importance of validity, reliability, and generalizability in evaluation, and describes strategies to ensure successful evaluation in a decentralized environment like ERIC. Appendices contain questions for ERIC Directors and questions for ERIC User Services Coordinators. (Contains 56 references.) (Author/AEF)
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Educational Resources Information Center (ED), Washington, DC.
Authoring Institution: N/A