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ERIC Number: ED436803
Record Type: Non-Journal
Publication Date: 1998-Nov
Pages: 34
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Training for Middle Management: Communication between a Rock and a Hard Place.
Hugenberg, Lawrence W.; Hugenberg, Barbara S.
Corporate communication trainers, consultants, and professional organizations develop programs to enhance communication skills for managers and supervisors with their employees. This paper proposes an argument for a communication training program that addresses the future organizational skill needs for middle managers. The paper states that this training program does not focus on the communication skills needed to communicate with employees, but it recognizes that middle managers are between a rock (upper management) and a hard place (employees) in the organization. It proposes training middle managers on how to manage conflict, guide effective organizational group decisions, and take a negotiation approach to communication in organizational groups with supervisors and subordinates. The paper develops the theme that there are appropriate and inappropriate skills for communicating and working in organizational groups with members of upper management and employees. According to the paper, this training program integrates modern theories of organizational behavior and organizational culture to help the middle manager survive in that difficult spot between upper management and employees. Contains 15 references. (NKA)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A