ERIC Number: ED435748
Record Type: RIE
Publication Date: 1999-Nov-6
A Quantitative Investigation of Stakeholder Variation in Training Program Evaluation.
Michalski, Greg V.
A survey was conducted to investigate variation in stakeholder perceptions of training results and evaluation within the context of a high-technology product development firm (the case organization). A scannable questionnaire survey booklet was developed and scanned data were exported and analyzed. Based on an achieved sample of 280 (70% response rate), analyses involved the computation of descriptive statistics as well as the construction of several scale variables corresponding to perceived training program outcomes, evaluation processes, and uses. Reliability was examined, and program participant and line management stakeholder groups were compared. Other analyses examined the relationships between perceived training outcomes and preferences for evaluation processes and uses by group. Three predictor variables (customer satisfaction, product development, and employee satisfaction) were constructed using the conceptual framework from a previous investigation. The criterion variables were labeled as evaluation purposes, process, and consequences. Stepwise multiple regression revealed highly significant relationships between predictors (training results) involving employees and customer satisfaction and the criterion variables (training evaluation). The overall results suggest that both managers and nonmanagers tended to view the results and evaluation of training as being closely connected with employee satisfaction. An expanded deployment of the survey is recommended beyond the case organization for future research. Four appendixes contain the survey cover letter, the instrument, response demographics, factor analysis results, and the code and index structure for survey written comments. (Contains 19 references.) (Author/SLD)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Evaluation Association (Orlando, FL, November 3-6, 1999). Part of a larger study completed in partial fulfillment of the requirements for a Ph.D. in Education at the University of Ottawa, Ontario, Canada.