ERIC Number: ED435418
Record Type: Non-Journal
Publication Date: 1995-Oct
Reference Count: N/A
Financial Aid as a Service. A Review of Operations. Summary Report.
This review presents a summary of five reports resulting from several studies of Financial Aid Office (FAO) operations at Macomb Community College (MCC) in Michigan designed to determine how services were rendered or perceived. The first report presents findings from the literature search evaluation. An extensive search revealed few published documents on financial aid from a service perspective. Common important aspects were positive and polite staff, informed administrators and staff, and student and parent feedback. The second report presents statements from MCC alumni and previous MCC studies about financial aid services. Findings suggest that, compared with national norms, fewer students receive aid and students give FAO services lower ratings. The third report presents findings of comparison data from other colleges. Compared with other schools, MCC has a low number of financial aid applicants and low proportions of students receiving aid. MCC institutional grant allocation is small, but MCC falls mid-range in total financial aid disbursed. The fourth report presents findings from the survey of financial aid applicants for 1994-1995. The survey was distributed to 1,500 of 6,000 students who applied for financial aid. Responses (53% response rate) indicate information provided to students is not always adequate, and students were less satisfied with phone services. The fifth report presents findings from the survey of MCC administrators and supervisory-technical personnel designated "managers" by the Office of the President. Of the 96 managers surveyed, 54 returned responses. Reponses indicate that most managers are not up-to-date on financial aid. Each report contains references. (RDG)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Macomb Community Coll., Warren, MI. Dept. of Research and Evaluation.