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ERIC Number: ED434665
Record Type: Non-Journal
Publication Date: 1998-Jun
Pages: 6
Abstractor: N/A
Reference Count: N/A
The KMAT: Benchmarking Knowledge Management.
de Jager, Martha
Provides an overview of knowledge management and benchmarking, including the benefits and methods of benchmarking (e.g., competitive, cooperative, collaborative, and internal benchmarking). Arthur Andersen's KMAT (Knowledge Management Assessment Tool) is described. The KMAT is a collaborative benchmarking tool, designed to help organizations make an initial high-level assessment of how well they manage knowledge; the KMAT can direct organizations toward areas that require more attention, as well as identify knowledge management practices in which they excel. Three types of comparison reports can be generated using the KMAT: external benchmarking compares an organization with the overall (multi-industry) KMAT database or a smaller customized group; internal benchmarking compares an individual or division within an organization with a group of their peers; and average benchmarking compares the average of a group or individuals within an organization with the overall KMAT database or a smaller customized group. Each of the five sections of the tool (leadership, culture, technology, measurement, and process) encompasses a set of knowledge management practices. (Contains 11 references.) (MES)
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Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A