ERIC Number: ED434540
Record Type: RIE
Publication Date: 1999-Mar
Determining Communication Needs of ESL Workers: Implications for Customizing Computer Courseware.
Jarvis, Mary I.
A study was undertaken to determine the kinds of communication that occur in the workplace and are needed for workers to be effective, for the purposes of developing English-as-a-Second-Language (ESL) instruction for workers. Five hourly employees of an automobile parts company were interviewed. Communication needs identified included common explanatory, questioning, and reporting needs concerning machines, materials, and workers. Common problems resulting from poor communication, communication needs beyond the workplace, and important work-related concepts that need to be taught were also identified. Implications are drawn for the development of customized computer software to teach work-related ESL. (Adjunct ERIC Clearinghouse on Literacy Education) (MSE)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: N/A