ERIC Number: ED433019
Record Type: Non-Journal
Publication Date: 1999-Jul
Analyzing Electronic Question/Answer Services: Framework and Evaluations of Selected Services.
White, Marilyn Domas, Ed.
This report develops an analytical framework based on systems analysis for evaluating electronic question/answer or AskA services operated by a wide range of types of organizations, including libraries. Version 1.0 of this framework was applied in June 1999 to a selective sample of 11 electronic question/answer services, which cover a range of primary audiences, intended purposes, and sponsoring organizations. All are based in non-library organizations, except for the help desk of the American Memory Project at the Library of Congress. Data gathering consists primarily of World Wide Web site inspection, perusal of policy documents if publicly available, and personal contact via e-mail and/or interviews with service administrators. Contents include "Analyzing Electronic Question/Answer Services: Introduction and Analytical Framework" (Marilyn Domas White) and the following evaluative analyses: "American Memory Historical Collections Help Desk, American Memory Project, Library of Congress" (Eileen Hauser); "Ask-A-Geologist (U.S. Geological Survey, Menlo Park, CA)" (Janet Spikes); "Ask-a-Linguist" (Margaret F. Kondash); "Ask a NASA Scientist!" (Terea L. Aquino); "Ask Dr. Math" (Laura W. Speer); "Ask Dr. Universe" (Kristen Gramer); "Go Ask Alice!" (Vera Welsh); "KidsConnect" (Kathleen Feeney Chappell); "LawGuru.com BBS" (Bryan Fagan); "The Medical Edge's AnswerDoc" (Rich Whitaker); and "ScienceNet" (Jennifer R. Heiland). An appendix contains the original framework; the introductory chapter presents Version 1.1 of the evaluative framework as modified through these applications. (Author/AEF)
Publication Type: Reports - Evaluative
Education Level: N/A
Authoring Institution: Maryland Univ., College Park. Coll. of Library and Information Services.