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ERIC Number: ED431972
Record Type: Non-Journal
Publication Date: 1999-Mar
Pages: 9
Abstractor: N/A
Reference Count: N/A
New Models and Metaphors for Human Resource Development.
This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs and wants, expectations, quality, timeliness, cost, requirements, discrepancies, and feedback. The second paper describes a session titled "Using Art to Explore a Metaphor for the Training Process" (Darren Short), in which the poster offered the visual metaphor of the transition of ice to water to steam for the potential effects of the training process on individuals. Conference attendees were invited to interpret the metaphor in light of their own human resource development experiences with employee training. (KC)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A