ERIC Number: ED431531
Record Type: Non-Journal
Publication Date: 1998
Reference Count: N/A
Hodge-Williams, John; Wynn, Joy F. Spratley; Godsey, Cheryl Mason
With the nationwide implementation of managed care and the eroding financial base for children's services, social service agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The book's chapters are: (1) "Total Quality Management and Its Applications to Child Welfare Practice"; (2) "Customer Service"; (3) "Leadership: The Role of Management in a TQM Organization"; (4) "Team Work and the Role of Employees"; (5) "Continuous Quality Improvement and Measurement"; (6) "TQM Work Process Analysis"; (7) "How TQM is Accomplished"; and (8) "Steps in the TQM Process." Each of the chapters includes exercises and contains references. The handbook's three appendices include a sample strategic planning process, a list of ten unique characteristics of high performance teams, and a list of suggested readings. (JS)
Descriptors: Administration, Brainstorming, Child Welfare, Empowerment, Management Teams, Needs Assessment, Organizational Change, Public Agencies, Quality Circles, Quality Control, Social Services, Teamwork, Total Quality Management
CWLA, P.O. Box 2019, Annapolis Junction, MD 20701-2019; phone: 800-407-6273 (Toll Free); Tel: 301-617-7825; Fax: 301-206-9789; e-mail: firstname.lastname@example.org; Web site: http://www.cwla.org ($18.95).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Child Welfare League of America, Inc., Washington, DC.