ERIC Number: ED431493
Record Type: Non-Journal
Publication Date: 1998-Aug
Reference Count: N/A
Student Satisfaction: The 1998 YESS Survey Results. Yearly Evaluation of Services by Students. Research Report Number 101.
Howard Community Coll., Columbia, MD.
This survey, in which students are asked to rank 49 items on a 5-point scale, was first introduced in spring 1991. A total of 784 students responded to the survey. Survey items addressed four primary areas: college services, instructional topics, campus environment/college activities, and student views of Howard Community College (Maryland), including student satisfaction, full and part-time students' ratings, day and evening students' ratings, and differences among different racial groups. Highlighted findings include: (1) all but two of the college services received a score over 3.5 on a 5-point scale, with telephone registration receiving the highest scores; (2) in terms of instructional topics, class size was given the highest rating, followed by overall quality of the learning experience; (3) the two highest rated items in campus environment were general condition of buildings and grounds, and overall climate of diversity; and (4) overall, students indicated they felt welcome and safe on the campus. Differences in responses are presented by race and by attendance status (day vs. evening and part-time vs. full-time). The report also sets forth conclusions and recommendations. Appendices of a table that lists the ranked means of all YESS survey items and a blank copy of the YESS survey used are included. (VWC)
Descriptors: College Outcomes Assessment, College Role, Community Colleges, Program Evaluation, School Surveys, Student Attitudes, Student Characteristics, Student Interests, Student Needs, Student Reaction, Student School Relationship, Student Surveys, Tables (Data), Two Year College Students, Two Year Colleges
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Howard Community Coll., Columbia, MD.