ERIC Number: ED431231
Record Type: RIE
Publication Date: 1999-Apr
Quality Management and System Change in Three Suburban Public School Districts.
Obisesan, Anthonia A.
This report examines the potential of Quality Management (QM) to enhance system change by analyzing its implementation in three suburban public school districts. The paper assessed the capacity of QM to increase the efficiency and productivity of the school districts, validated the potential to sustain systemic change in a school organization, and determined the capacity to meet the needs of other school districts. For the research, qualitative data from three school districts in the northeastern part of the United States were collected. Three hundred subjects including instructional and noninstructional staff, leaders, students and stakeholders were interviewed; 100 teams were observed; and documents covering a 5-year period were analyzed. The data were used to compare and contrast the implementation of QM in the districts. Findings suggest that QM influenced leadership motivation for change and fostered three different collaborative implementation styles. QM was found to be adaptable to improving key school issues, such as human-resource development, academics, discipline, budget, and socialization based on team efforts and problem-solving approaches and benchmark practices. QM facilitated improved communication within organizations, including sharing of information through survey data, regular news publications, intervention, accountability, assessment, and planning team meetings. QM also enhanced collaboration and understanding among different members, departments, and buildings. Although QM appeared to be time consuming, it grew into a culture with members' and policy makers' involvement in team operations; which saved time, eliminated fear, and maintained stability. Appendices include Deming's 14 points and their application to education and school improvement, an example of quality workshop delivery, and sample interview questions. (RJM)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Educational Research Association (Montreal, Quebec, Canada, April 19-23, 1999).