ERIC Number: ED431110
Record Type: RIE
Publication Date: 1999-Apr
Educational Needs of 21st Century Office Professionals.
Anderson, Marcia A.; Wiggs, Linda
A research study was conducted to identify the future educational needs of office professionals, including the educational levels, resources, and core business courses that will be required for them to qualify for and maintain their positions. A survey, developed with the help of a focus group and pilot tested for reliability, was mailed to 1,000 randomly selected members of Professional Secretaries International. Findings drawn from 302 usable returned questionnaires showed the following: (1) the largest number of respondents were between 41-50 years of age; (2) about half the respondents made more than $30,000 per year; (3) respondents had an overall average of more than 16 years' experience in office positions, but more than half of respondents had been in their current positions for 5 years or less; (4) approximately 40 percent of respondents had completed a four-year college degree; (5) respondents believed that a two-year community college degree is the minimum educational preparation employees need to get jobs and to be promoted and that four-year degrees merit the highest salaries and greatest potential for promotion in their companies; (6) a majority of respondents believed that professional workshops or seminars are the most beneficial resources office professionals have for maintaining qualifications for their positions; and (7) more than 80 percent listed typing, keyboarding, or computer software applications as the most beneficial courses they had taken, with business communications ranked next most important. The results of the study should provide guidance in preparing programs to assist office professionals. (Contains 15 references.) (KC)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Educational Research Association (Montreal, Quebec, Canada, April 19-23, 1999).