ERIC Number: ED431073
Record Type: RIE
Publication Date: 1999
Ensuring Effectiveness of ICT Training. Report and Evaluation 1999.
Dillon, Patrick; Tearle, Penni
A project developed a resource to inform and support the information and communications technology (ICT) training process. Its target audience were directors of small and medium-sized enterprises and those responsible for developing ICT use within a company or for managing staff training. The project gathered information from previous experience, a literature review, and reports; developed the resource on CD-ROM and produced a version to pilot; and piloted with business users and evaluated outcomes. The resource was organized into 10 interrelated sections. Each section was introduced by an audio commentary and had subsections consisting of one or more text screens. The sections were introduction, planning, evaluation, modes of delivery, six case studies, summary, needs analysis, change in practice, glossary, and references. Data for evaluation of the pilot CD-ROM were completed questionnaires from 19 business users. Eighteen described their use of ICT in a personal context as being well developed or reasonable; four users described their business use as well developed. Views were mixed regarding navigation around the resource. No consensus was reached as to which aspect was most worthwhile. All saw modes of delivery as interesting and useful. Issues arising from development and use of the resource related to the value of case studies; transferability of good practice; and teamwork. Recommendations were made for enhanced interactivity and further development of sections the business community saw as particularly useful. (Contains 26 references) (YLB)
Descriptors: Adult Education, Communications, Computer Assisted Instruction, Computer Software Evaluation, Foreign Countries, Information Technology, Job Training, Material Development, Optical Data Disks, Program Effectiveness, Staff Development, Vocational Education
Telematics Centre, School of Education, University of Exeter, Heavitree Road, Exeter, Devon EX1 2LU, United Kingdom.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Exeter Univ. (England). School of Education.