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ERIC Number: ED430647
Record Type: Non-Journal
Publication Date: 1999-Mar
Pages: 74
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
User Evaluation of Student and Auxiliary Services, Fall 1998.
Weglarz, Shirley
The Fall 1998 Student/Auxiliary Services User Evaluation for Johnson County Community College (JCCC) in Kansas was expanded to include information about service learning, vending services, services not included in the biennial evaluation, and answers to questions of topical interest submitted by managers of ten student/auxiliary services. A total of 447 surveys were returned from the sample of 50 classes selected to generally represent career/transfer, day/evening, and freshman/sophomore classes at JCCC. Included are respondent profiles, student/auxiliary services evaluation, ratings of JCCC features, and current issues regarding registration and attendance. Findings indicate that: (1) almost 90% of the respondents rate JCCC as excellent or good; (2) Food Service and the Library are the most frequently used Student and Auxiliary Services; (3) At least 60% of responding service users rate each of the ten services as excellent or good; (4) the major weakness in rated services is waiting in line, while the major strength is friendly and helpful staff; (3) 57% of respondents prefer in-person registration (indicating 62% satisfaction), while 23% use touch tone phone service, and 20% register via the Internet/World Wide Web (indicating 84% satisfaction); and (5) although service learning opportunities are rarely utilized among JCCC students surveyed, those who have participated generally have a favorable attitude toward service learning, citing personal satisfaction and the ability to make a difference in people's lives as its main benefits. Appendices contain tabled survey results and the survey instrument. (AS)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Johnson County Community Coll., Overland Park, KS. Office of Institutional Research.