ERIC Number: ED430643
Record Type: Non-Journal
Publication Date: 1998-Nov
Reference Count: N/A
JCCC Financial Aid Office Student Satisfaction Survey, 1997.
In 1997, the Financial Aid Office Staff at Johnson County Community College (JCCC) in Kansas conducted a survey to gauge student satisfaction with the Student Financial Aid Office. Surveys mailed to 3,026 current and prospective JCCC students resulted in 299 usable responses. This report combines results for applicants for two types of financial aid (Federal and non-Federal), and also highlights the differences between each kind of award. Appended are the questionnaire and cover letter, as well as tabled survey results. Major findings are presented under headings including overall satisfaction, types of financial aid received, ratings of services and contacts, length of wait, student likes and dislikes, interest in scholarship search services, suggested improvements, and Federal aid versus non-Federal aid applicants. In general, overall satisfaction, which averaged 3.8 on a 5-point scale, was seen as generally high but needing improvement. Six recommendations are made, including: (1) review phone procedures to decrease busy signals and waiting time; (2) continue to use modified "triage" procedures to help decrease time in line; (3) develop a comment card to monitor student satisfaction; (4) continue to refer students to free scholarship search web sites; (5) review the cost, staffing, and operational implications of offering additional limited evening hours; and (6) provide checklists to students detailing specific requirements and deadlines for various financial aid options. (AS)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Johnson County Community Coll., Overland Park, KS. Office of Institutional Research.