ERIC Number: ED430109
Record Type: Non-Journal
Publication Date: 1998
Reference Count: N/A
"Insuring IT Competence within the Financial Services Sector." Project Evaluation Report.
The Insuring Information Technology Competence project explored ways to improve skills and retrain individuals to exploit information technology (IT) for more effective delivery of financial services. Seven organizations working in the financial services sector in Britain participated. The project was dependent on the organizations' ability to manage change of three areas of practice in the financial services sector: change of training approach and practice, improvement of IT skills through training, and training through IT for IT and customer service skills. The companies found it difficult to appreciate the project's concepts and approach as shown by change in their perceptions of the project over time. Views were more optimistic at the start. The project's attempt to conceptualize national standards for competence in using IT and customer service to the needs of the organizations was not successful in retaining the validity of the national standards. It adopted and presented the IT National Training Organization (ITNTO) learning model to organizations at a mentor workshop. The project used information and communication technologies in three ways: Performance Enhancement and Recording Tool software was developed to assist organizations in assessment; multimedia was used to deliver training distributed on CD-ROM; and the Internet was used to deliver training materials and information. (Appendixes include the questionnaire, overview of the ITNTO learning model, and example of ITNTO standards contextualization.) (YLB)
Descriptors: Adult Education, Banking, Business Education, Communications, Competence, Finance Occupations, Financial Services, Foreign Countries, Information Technology, Job Skills, National Standards, Office Occupations Education, Program Effectiveness, Program Evaluation, Questionnaires, Retraining, Skill Development
Telematics Centre, University of Exeter School of Education, Heavitree Road, Exeter, Devon EX1 2LU, United Kingdom (5 British pounds).
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Sponsor: Department for Education and Employment, London (England).
Authoring Institution: Exeter Univ. (England). School of Education.
Identifiers - Location: United Kingdom (England)