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ERIC Number: ED429496
Record Type: Non-Journal
Publication Date: 1998-May
Pages: 25
Abstractor: N/A
Reference Count: N/A
Student Satisfaction with Campus Services: Comparisons among Racial/Ethnic Groups.
Malaney, Gary D.
This study examined racial and ethnic differences in student satisfaction with campus services at a state university. In March and April 1997, a total of 841 students at the University of Massachusetts Amherst completed a 19-item survey on their campus experiences and satisfaction with various services. The sample included 521 white, 105 Asian, 96 African American, 76 Latino, and 43 multiracial students. It was found that larger proportions of African American students expressed dissatisfaction with social life compared to other groups, with 20 percent of African American students either very or somewhat dissatisfied compared to 13.9 percent of multiracial students, 13.5 percent of Asian students, 10.7 percent of Latino students, and 6.6 percent of white students. African American and Latino students also reported the highest levels of dissatisfaction with security in residence halls. African American students were also the most dissatisfied group in regard to financial aid and the overall university experience, while white students were the least dissatisfied group, with 57.8 percent of African American students and 30.8 percent of whites dissatisfied. It is concluded that institutions need to take positive steps, such as diversity workshops, to foster better racial and ethnic understanding. (Contains 51 references.) (MDM)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A