ERIC Number: ED428627
Record Type: Non-Journal
Publication Date: 1999
Reference Count: N/A
Interim Performance Objectives: Office of Student Financial Assistance.
Office of Student Financial Assistance (ED), Washington, DC.
This booklet lists the interim performance objectives of the Office of Student Financial Assistance (Department of Education) as required by the Higher Education Act Amendments of 1998. These interim objectives are intended to guide the office until the end of the September 1999 fiscal year. The first objective is to improve customer satisfaction. Indicators of success include maintaining the quality of current services as a baseline and taking new steps to improve services. The second objective is to reduce the overall cost of delivering student aid. Among the 11 indicators of success listed are establishing a baseline estimate of overall costs and using performance-based contracts in all major new awards. The third objective is to transform the Student Financial Assistance Office into a performance-based organization (PBO). The 10 indicators of success include: testing all major new publications, training materials, and electronic products with users prior to release; and developing a human resources and organizational plan for the PBO. Also provided for each indicator of success are methods for measuring success and the name of the individual responsible for each indicator. Graphs illustrate trends in many of the indicators. (DB)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Office of Student Financial Assistance (ED), Washington, DC.
Identifiers - Laws, Policies, & Programs: Higher Education Act Amendments 1998