This document contains four papers from a symposium on the performance evaluation process and human resource development (HRD). "Assessing the Effectiveness of OJT (On the Job Training): A Case Study Approach" (Julie Furst-Bowe, Debra Gates) is a case study of the effectiveness of OJT in one of a high-tech manufacturing company's product lines. Two studies of the nature and extent of insurance industry training of property/casualty and life/health agents are examined in "Linking HRD to Agents' Performance in the Insurance Industry" (Teresa M. Palmer, Kenneth J. Crepas). "Total Quality Metrics: The Revision of an Instrument to Measure the Performance Improvement in Teams" (Jan Streumer, Ton Hendriks, Marije Vermeulen) reports on the design and adjustments of a measurement instrument called Total Quality Metrics that was used to evaluate the performance gains of employees in Polaroid Corporation's division in the Netherlands. A study of the types of evaluation practices being used to evaluate technical training programs in the United States and reasons given by organizations for not evaluating technical training is presented in "Technical Training Program Evaluation: Present Practices in the U.S." (Skip Twitchell, James W. Trott, Jr.). (MN)