ERIC Number: ED427794
Record Type: Non-Journal
Publication Date: 1999-Mar
Reference Count: N/A
Building and Maintaining Digital Reference Services. ERIC Digest.
Wasik, Joann M.
Digital reference services (also known as "AskA" services, as in "Ask-an-Expert") provide subject expertise and information referral over the Internet to their users. This ERIC Digest provides an overview of the growing digital reference movement and its implications on sponsoring organizations, and examines current practices in the creation and maintenance of such services. Following a brief definition of digital reference, discussion includes the evolution of digital reference; implications of these Internet-based question-and-answer services; how digital reference services work; and the six-step process of building and maintaining digital reference services. Includes a list of references and readings. (Author/AEF)
Descriptors: Computer Mediated Communication, Computer System Design, Information Dissemination, Information Seeking, Information Services, Internet, Reference Services, Technological Advancement
ERIC Clearinghouse on Information and Technology, 4-194 Center for Science and Technology, Syracuse, NY 13244-4100 (free while supply lasts).
Publication Type: ERIC Publications; ERIC Digests in Full Text
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Information and Technology, Syracuse, NY.