ERIC Number: ED427778
Record Type: Non-Journal
Publication Date: 1998-Jun-9
Reference Count: N/A
Building and Maintaining Internet Information Services: K-12 Digital Reference Services.
Lankes, R. David
This study addresses the problem of Internet information services having to meet the increasing information demands of users in the dynamic Internet environment. The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services. The study has three specific objectives: (1) to build and apply a conceptual framework based on complexity research, literature, and the researcher's experience; (2) to use this conceptual framework to empirically describe how organizations, specifically K-12 digital reference services, build and maintain services in the dynamic Internet environment; and (3) to seek commonalties across these descriptions. Qualitative methods (elite interviews and document analysis) were used to elicit descriptions of six exemplary K-12 digital reference services. These descriptions were then compared across organizations to find commonalties. Appended are the Pre-Test Interview Transcript, quality criteria developed by the expert panel, the AskERIC Pre-Test, Internet sites for further information, and a synopsis of data gathering. Eighty-nine tables and figures are included throughout the text. Contains an index. (Author/AEF)
Descriptors: Access to Information, Educational Research, Educational Resources, Elementary Secondary Education, Information Dissemination, Information Management, Information Services, Information Sources, Internet, Reference Services, User Needs (Information)
Information Resources Publications, Syracuse University, 4-194 Center for Science and Technology, Syracuse, NY 13244-4100; Tel: 800-464-9107 (Toll-Free).
Publication Type: Books; Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: Office of Educational Research and Improvement (ED), Washington, DC.
Authoring Institution: ERIC Clearinghouse on Information and Technology, Syracuse, NY.