ERIC Number: ED427583
Record Type: Non-Journal
Publication Date: 1998-Nov
The Challenge of Change: Creating a Quality Culture. ASHE Annual Meeting Paper.
Freed, Jann E.
This study attempted to identify the continuous quality improvement (CQI) practices that leaders implement in the process of changing cultures at institutions of higher education. Emphasis was on meeting the challenge of balancing a respect for the institution's existing culture while working to create a new culture. First, a survey was constructed and sent to 408 higher education institutions (273 responses) that have implemented CQI. Second, a qualitative study based on in-depth site visits to 10 institutions that had been implementing CQI principles and practices for at least three years was conducted. Visited institutions included four-year public, four-year independent, and two-year community colleges, as well as a mixture of research- and teaching-focused institutions of various sizes. The primary themes that emerged were grouped under the categories of (1) systems developed, (2) main barriers encountered, (3) outcomes of quality principles and practices, and (4) lessons learned. Major themes identified included the need for effective communication systems; (2) the need for changes in institutional culture; and (3) and the recognition that leadership is critical in changing culture. (Contains 42 references.) (DB)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A