ERIC Number: ED426700
Record Type: Non-Journal
Publication Date: 1998-Dec
Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Ferndale Library Board, MI.
This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response rate of 85.8%. Data include description of users; reason for visit; sources and services used; evaluation of sources; evaluation of services and accessibility; reference user profile, based on patron interviews; and written comments by users. Findings show that the Ferndale Public Library is responsible for filling a variety of user needs, including: school assignments; self-improvement; problem-solving; children's programs; personal recreation; general meeting place; and research center for college, professional, and business purposes. The assistance provided by library staff was rated as excellent despite limited operation hours, limited computer access, and a need to expand book and reference collections. Copies of the library use and satisfaction questionnaire and the reference desk use interview form are included. Five tables present data on the survey period description, library user profile, library use, user satisfaction, and reference desk use. Lastly, the paper includes a summary of written user comments in table form. (DLS)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Ferndale Library Board, MI.
Identifiers - Location: Michigan