NotesFAQContact Us
Search Tips
ERIC Number: ED426678
Record Type: Non-Journal
Publication Date: 1999-Feb
Pages: 13
Abstractor: N/A
Reference Count: N/A
Assessment Techniques To Enhance Organizational Learning.
Lyons, Paul
This paper addresses the need for group-based or team-based techniques to facilitate organizational learning. It identifies two process-oriented strategies: the role analysis technique (RAT) and the diagnostic window technique. These techniques can be used in meetings to model the intellectual tasks that need to occur in today's learning organizations, to encourage critical thinking in employees by challenging assumptions about interpersonal transactions and existing mental models, and to offer opportunities for experimentation and enlivening of group interaction. The concept of the "learning organization" is explained, as are implications for the training and education of organization employees. RAT is described as a technique for improving the effectiveness of a work group through a process that clarifies role expectations in a group setting. The diagnostic window technique is intended to help a group identify important issues and problems through the use of a matrix which identifies things that are not working, things that are working, things amenable to change, and things not amenable to change resulting in four quadrants which identify areas of potential positive change. Both techniques are seen as requiring employees to practice behaviors expected in the learning organization. (DB)
Publication Type: Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A