ERIC Number: ED426639
Record Type: RIE
Publication Date: 1998-Oct
Quality and Diversity: The Mystique of Process. IHE Perspectives.
This essay discusses changes in higher education management over the last several decades, focusing on the "mystiques" of the 1990s, total quality management (TQM) and diversity. It notes that since the 1950s, higher education has witnessed many fads in institutional management, from management by technique to management by style to management by process. The essay goes on to examine how TQM has once again focused higher education management on processes in the form of inputs and outcomes. It is argued that, to some extent, TQM is a distraction from other principles important to higher education, namely access, equity, autonomy, and diversity. The essay maintains that diversity itself has developed a special mystique and become a code word for the resolution of complex issues in sociocultural values. It is argued that to free higher education from the "mystique of process" into which many institutions have slipped, society needs to examine carefully the internal inconsistencies of quality and diversity. It is concluded that to improve the quality of teaching and learning, higher education leaders must reaffirm and declare often that the cultivation of the human mind and character is their primary responsibility. (MDM)
Descriptors: Administrative Principles, College Administration, Cultural Pluralism, Educational Attitudes, Educational History, Educational Quality, Educational Trends, Higher Education, Role of Education, Total Quality Management
Institute of Higher Education, Candler Hall, University of Georgia, Athens, GA 30602-1772; Tel: 706-542-3464; Fax: 706-542-7588; Web site: http://service.uga.edu/ihe/
Publication Type: Opinion Papers
Education Level: N/A
Authoring Institution: Georgia Univ., Athens. Inst. of Higher Education.