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ERIC Number: ED426424
Record Type: Non-Journal
Publication Date: 1998-Nov
Pages: 8
Abstractor: N/A
Reference Count: N/A
Sitting on the Fence: Improving Quality and Relationships through Internal Consulting.
Farley-Lucas, Bonnie
One academic internal communication consultant engages a metaphor to describe her role which indicates an unwillingness (or inability) to choose one side over the other: "sitting on the fence." Some of the benefits for engaging in internal consulting are: consulting activities can provide many positive outcomes for professors and students; there is much gratification from seeing the direct results of training and consulting efforts and being involved in facilitating change which impacts daily work; internal consulting forces one to display the utmost degree of competence and boosts the ego; internal consulting reflects positively on the faculty member's department and helps educate more people on campus about communication professionals; committee service with organizational members whom one has trained and/or facilitated is a joy; and one's own subjective experiences of the university guide your approach to consulting/training activities. On the other hand, some of the drawbacks are: the negative side of "insider status" is that one knows the university's weaknesses and can relate directly to the issues; one may experience an increased sense of responsibility and accountability for programs and services which are beyond one's sphere of influence; increased knowledge of internal political issues and interpersonal conflicts can complicate daily interactions; because of heightened confidentiality, ethical issues must be attended to constantly; although keeping a "low profile" concerning paid activities is better, internal consulting projects are highly publicized; and the income generated for internal consulting in educational institutions is usually far less than might be earned for similar services performed for corporate clients. (NKA)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A