ERIC Number: ED426308
Record Type: RIE
Publication Date: 1996
Resolving Conflicts: Getting along with Co-Workers. JobLink Winning at Work Instructor's Manual, Module 8.
Coast Community Coll. District, Costa Mesa, CA.
This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses conflict resolution, focuses on helping employees understand the value of good interpersonal relationships and how to facilitate a win-win team atmosphere in the workplace. Workers using the module receive practical hints and learn strategies for handling workplace conflicts in constructive and creative ways. Workers and supervisors can be helped to become partners in creating a new workplace community in which conflicts can be resolved, managed, and transformed to the benefit of the company and its employees. This module contains six 1-1/2 hour lessons that cover the following topics: (1) identifying workplace conflicts and ways of resolving them; (2) developing a win-win attitude; (3) tools for conflict resolution; (4) how to have a fair fight; (5) managing the conflicts within; and (6) conflicts: heading 'em off at the pass. The training manual includes an instructor's guide that contains activities for each lesson, transparency masters and student handouts, information sheets, teaching suggestions, and pre- and posttests; and a supervisor's guide that includes lessons on getting along with co-workers. (KC)
Descriptors: Adult Basic Education, Adult Literacy, Adult Students, Conflict, Conflict Resolution, Decision Making, Dissent, Educational Needs, Job Skills, Learning Activities, Learning Modules, Literacy Education, On the Job Training, Pretests Posttests, Problem Solving, Supervisory Training, Teaching Guides, Teaching Methods, Transparencies, Workplace Literacy
JobLink, c/o Coast Community College District, 1370 Adams Avenue, Costa Mesa, CA 92626; e-mail: firstname.lastname@example.org ($95).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Coast Community Coll. District, Costa Mesa, CA.
Note: For "JobLink" final report and the ten related instruction manuals, see CE 078 635-645.