ERIC Number: ED426253
Record Type: RIE
Publication Date: 1997-Jan-15
More Water, Madam? An ESL Curriculum for Service Helpers in Full-Service and Fast-Food Restaurants.
Cwach, Marlin Day; Gravely, Mary Liles
This document, which was developed as a cooperative effort between the business and education communities in Denver, presents an English-as-a-second-language curriculum for service helpers in full-service and fast food restaurants. The curriculum consists of five lessons targeted toward high intermediate to advanced nonnative speakers who work in peripheral hotel food service jobs and have limited but important contact with hotel guests. Each lesson contains some or all of the following: lesson plan detailing lesson objectives and the step-by-step procedures entailed in conducting the lesson activities; learning activities; student handouts; teacher's suggestion page(s); and narrative for teachers to read to their class. Topics covered in the five lessons are as follows: favorite restaurants; proper demeanor of a restaurant helper; good image and polite language; a birthday meal at a fast service restaurant (the deli menu and food orders, ordering food when dietary restrictions are an issue, and creating and practicing dialogues); and an anniversary meal at a full-service restaurant (special meals, the menu, creating dialogues). Appended are the following: guidelines for teaching vocabulary and spelling; optional activity devoted to image, impression, reputation, and polite language; "chunking" activities to aid reading and speaking; and technique for teaching words of frequency. (MN)
Descriptors: Adult Basic Education, Adult Literacy, Behavioral Objectives, Classroom Techniques, Demonstration Programs, English (Second Language), Food Service, Hotels, Learning Activities, Learning Modules, Lesson Plans, Limited English Speaking, Literacy Education, Program Effectiveness, Spelling Instruction, Vocabulary Development, Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Note: A publication of the Workplace Education Project Emily Griffith Opportunity School.