ERIC Number: ED426251
Record Type: RIE
Publication Date: 1997
Reference Count: N/A
ESL for Hotel/Hospitality Industry. Level: Advanced Beginner/Intermediate.
Western Suffolk County Board of Cooperative Educational Services, Northport, NY.
This document contains 16 lesson plans for an advanced beginning and intermediate course in work-related English for non-English- or limited-English-speaking entry-level employees in the hotel and hospitality industry. Course objectives are as follows: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions; communicate with customers to help satisfy their needs; understand and follow job site policies and procedures; and better understand and function in the English-speaking community. Lessons, which consist of objectives, methodology, and student handouts, cover such topics as the following: identifying personal information and completing enrollment forms; understanding instructions; identifying body parts; greeting guests and making introductions; identifying objects in a bedroom and bathroom; responding to customers' requests; conversing in English; telling time, understanding the calendar, weather, and abbreviations; responding to illness; using references and work schedules; discussing foods and menus; using money and banking; understanding alphabetical order, using a telephone book and a dictionary; using idioms; understanding occupations and entrepreneurship; understanding families; celebrating holidays; using correct grammar; and using computers. (KC)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Western Suffolk County Board of Cooperative Educational Services, Northport, NY.
Note: For a related document, see CE 077 929. Some photocopied pages may not reproduce well.