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ERIC Number: ED426248
Record Type: Non-Journal
Publication Date: 1998
Pages: 111
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Workplace Basic Skills Curriculum for the Financial Services Industry.
Center--Resources for Education, Des Plaines, IL.; First Chicago Corp., IL.
This curriculum guide contains the materials required to teach 16 workplace basic skills courses for bank employees. The guide begins with an overview of the project during which the courses were developed through a partnership between First Chicago/NBD and a training provider and used to provide training to 1,699 participants. Presented next is a curriculum overview that explains how the 16 competency-based courses were developed to teach actual workplace tasks in the context of the work environment by using work-related instructional materials. The remainder of the document consists of course overviews and curriculum excerpts for the courses, which range in length from 1 to 10.5 hours and cover the following topics: listing from the written amount; new hire reading; new hire math; problem solving and decision making; writing log entries; business writing; performance appraisal writing; reading outlines for success; charts and tables; math for check filing; automated teller machine balancing; place value; telephone usage, mail investigation, and mail sorting; unlocking lockboxes; participating in the performance management process; and evaluating employees' performance. The following are provided for each course: lesson plan listing the course's audience, goal, and competencies taught; student handout, learning activities, and assessment instrument. (MN)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Center--Resources for Education, Des Plaines, IL.; First Chicago Corp., IL.