ERIC Number: ED426191
Record Type: Non-Journal
Publication Date: 1995
Workplace Success Project. New Paradigm for Effective Workforce Skills. [Employee Guide and Supervisor's Guide.]
Saint Louis Community Coll., MO. Workplace Literacy Services Center.
These two documents are part of the workplace success training program provided to employees of a large metropolitan hospital. The first manual is intended for hospital employees, and the second is intended for supervisors. Included in the employee guide are an ice breaker activity, participant self-evaluation, and learning styles inventory and instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, choosing to succeed, skills for success, assessing workplace skills, assessing the work environment); communicating on the job (analyzing the job, customers, three behavior choices for working with customers); communicating with your boss (verbal communication techniques, receiving criticism, questioning, nonverbal communication, listening, following directions, workplace application of skills); communicating with coworkers; understanding professionalism (making an impression, professional language, time management, staying motivated, problem solving, team building, appearance and grooming, accountability, empathy, service excellence, performance appraisal); and planning your future (resources, advancement, identifying opportunities, setting work goals, creating plans). Postassessment materials are provided. The supervisor's guide contains instructional materials and learning activities on the following topics: succeeding in the workplace (defining success, workplace success); learning styles (training for different learning styles, the learning pyramid); coaching (characteristics and benefits of coaching, coaching techniques); responding to new employees; coaching suggestions; and recognizing excellence. (MN)
Descriptors: Adjustment (to Environment), Allied Health Occupations Education, Case Studies, Cognitive Style, Communication Skills, Corporate Education, Employer Employee Relationship, Interpersonal Competence, Learning Activities, Listening Skills, Nonverbal Communication, On the Job Training, Role Playing, Success, Supervisory Training, Verbal Communication, Work Environment, Workplace Literacy
Publication Type: Guides - Classroom - Learner; Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Students; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Saint Louis Community Coll., MO. Workplace Literacy Services Center.