ERIC Number: ED426181
Record Type: RIE
Publication Date: 1997
Reference Count: N/A
Communication for Workers. An Activity-Based Teaching Guide.
This course in interpersonal communication and problem solving is designed to be used in workplace education. It is based on responses from employees in businesses participating in workplace education. The course is organized into 11 classes of approximately 2 hours each that cover the following topics: (1) the communication process; (2) the listening process; (3) barriers to communication; (4) assertiveness I, II, and III; (5) communicating with difficult people; (6) group communication; (7) working in teams; (8) problem solving and decision making; and (9) handling conflict. This teacher's guide contains a series of classroom activities, supplemented with examples, handouts, and teacher background, and lists 31 references. (KC)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Vermont Adult Learning, Rutland.