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ERIC Number: ED425722
Record Type: Non-Journal
Publication Date: 1998
Pages: 7
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Issues in the Creation and Coordination of an Academic Computing Help Desk.
Lucas, Leslie A.
Academic computing directors must focus on what actions and policies make a well-coordinated academic computing help desk function effectively. Keeping in mind the needs of both the client and the support team, the key components of a well-managed help desk include: accessing help easily; sorting support team jobs effectively; distributing support team jobs effectively; performing jobs efficiently; training the support team; training faculty, staff, and students; making it easier for the support team to respond to clients; and making it easier for clients to receive support. Sample screens of a form used to submit job requests via the World Wide Web and of a job requests database are included. (AEF)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A