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ERIC Number: ED425721
Record Type: Non-Journal
Publication Date: 1998
Pages: 8
Abstractor: N/A
Reference Count: N/A
Student Support that Works: A Solid Approach.
Lang, Kathy J.; Bielejeski, Ruth
The College of Saint Benedict and Saint John's University (Minnesota), two coordinate, liberal arts colleges, have implemented a cost-effective student information technology (IT) support system. Project IMPACT (Implementing Academic Technology), a 5-year, $10 million plan to upgrade the technology for student and faculty use, was implemented in 1993. This paper focuses on the strategies used to design, implement, and sustain a successful IT support system. Practical ideas are provided for developing a strong student support staff and expanding services to meet increasing demand. The following topics are addressed: (1) student support structure, including supervisory positions; (2) the hiring process, including development of a long-term hiring plan; (3) scheduling student employees; (4) student employee training; (5) a mentoring program for student employees; (6) IT Services Student Employee Certification; (7) student employee expectations, including the IT Services Student Employee Policies and Procedures Manual and communication between supervisors and employees; (8) residence hall support services; (9) the help desk; (10) phone support; (11) peer-to-peer training; (12) budget implications; and (13) signs of success. (AEF)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A