ERIC Number: ED424442
Record Type: Non-Journal
Publication Date: 1998
Reference Count: N/A
Total Quality Management Seminar.
Massachusetts Career Development Inst., Springfield.
This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management styles; (5) Dr. W. Edwards Deming's 14 points of TQM; (6) Deming's deadly sins; and (7) TQM awards. (KC)
Descriptors: Adult Education, Decision Making, Employer Employee Relationship, Management Teams, On the Job Training, Organizational Development, Participative Decision Making, Problem Solving, Quality Control, Quality of Working Life, Reliability, Standards, Statistical Analysis, Teamwork, Total Quality Management, Work Environment, Workplace Literacy
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Massachusetts Career Development Inst., Springfield.