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ERIC Number: ED424442
Record Type: Non-Journal
Publication Date: 1998
Pages: 28
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Total Quality Management Seminar.
Massachusetts Career Development Inst., Springfield.
This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management styles; (5) Dr. W. Edwards Deming's 14 points of TQM; (6) Deming's deadly sins; and (7) TQM awards. (KC)
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Massachusetts Career Development Inst., Springfield.