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ERIC Number: ED424435
Record Type: Non-Journal
Publication Date: 1998
Pages: 72
Abstractor: N/A
Reference Count: N/A
Quality Assurance Made Easy.
Villemaire, Lorry
Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in the workplace; definitions of CQI; W. Edwards Deming's philosophy and teachings about CQI (Deming's 14-point philosophy of CQI and 7 deadly sins interfering with implementation of CQI); the CQI organizational culture (underlying values and beliefs, information utilization to improve quality, employer-employee relationships in the CQI organizational culture, traditional versus CQI management styles); the customer (CQI and past, present, and future customers; CQI and internal versus external customers; the importance of customer satisfaction); establishing CQI standards (process, quality standards, control); statistical process control (role of statistics in statistical process control; use of checklists, cause-and-effect diagrams, flowcharts, histograms, trend charts, control charts, Pareto charts, and scatter diagrams in statistical process control); team building (stages of team development, conflict resolution, feedback, typical team problems and solutions); and six steps in problem solving (identify the problem, gather and analyze the data, analyze and implement the solution, prevent problems). (MN)
Massachusetts Career Development Institute, 140 Wilbraham Ave., Springfield, MA 01109.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Massachusetts Career Development Inst., Springfield.