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ERIC Number: ED423848
Record Type: Non-Journal
Publication Date: 1998-Feb
Pages: 7
Abstractor: N/A
Reference Count: N/A
Narrative Versus Step-by-Step Instructions for Computer Procedures.
MacLeod, Lonny G.; Morrison, Gary R.
This paper describes a study designed to investigate the effectiveness of narrative versus step-by-step instructions for a computer task. The participants in this study were 31 undergraduate education students enrolled in a computer literacy class at the University of Memphis during the Summer 1996 semester; none of the participants had prior knowledge of e-mail. Participants were randomly assigned to one of the two treatment groups and were individually observed as they completed the steps for retrieving, replying, spell checking, and sending e-mail using software on a mainframe computer. After completion of their respective treatments, participants completed a survey designed to assess their attitudes toward the instruction. There was no performance time difference between the two groups, but the step-by-step treatment made fewer errors during the more complex tasks. There was a lack of difference in attitude between the two groups. A figure illustrating the performance rating form used by the researchers is included, as well as tables containing data on errors on task and errors by treatment. (DLS)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A