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ERIC Number: ED423786
Record Type: Non-Journal
Publication Date: 1997-Aug
Pages: 33
Abstractor: N/A
Reference Count: N/A
Instructional Quality, Student Satisfaction, Student Success, and Student Evaluations of Faculty: What Are the Issues in Higher Education?
Jacobsen, Michele
This paper reviews issues in student satisfaction and evaluation of faculty as factors in determining instructional quality. It is based on a recent controversy at the University of Calgary (Alberta) which centered around the proposed publication of the results of student evaluations of faculty (SEFs) and was intended to help students, as consumers, make course choices. The paper then addresses seven topics related to the use of SEFs to assess instructional quality at the higher education level. These are: (1) the goals and values of higher education; (2) the educated person; (3) teaching effectiveness; (4) student satisfaction and student success; (5) the consumer model of higher education; (6) research on SEFs; and (7) technology and teaching. The paper notes that research indicates that student satisfaction can be influenced by such variables as teacher expressiveness, gender, rank of professor, expected grade in course, and possibly the integration of technology into instruction. The paper concludes that student satisfaction and student success cannot be separated from an assessment of instructional quality, but that a consumer model is detrimental to the goals of higher education. (Contains 82 references.) (DB)
Publication Type: Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A