ERIC Number: ED423750
Record Type: Non-Journal
Publication Date: 1998
Reference Count: N/A
Direct Loan Evaluation. Survey of Borrowers Participating in the Federal Direct Loan and Federal Family Education Loan Programs: Academic Year 1996-97. Volume One: Summary Report [and] Volume Two: Technical Appendices.
Macro International, Inc., Calverton, MD.
This report presents findings of a telephone survey of a nationally representative sample of 1,941 borrowers who received federal student loans during the 1996-97 academic year under either the Federal Direct Student Loan Program or the Federal Family Education Loan Program. The survey focused on quality and ease of loan program administration, satisfaction with the loan application process and servicing experiences, satisfaction with communications and support from the Department of Education and service providers, and understanding of key terms and features of the loan programs. Survey results were analyzed separately for student and parent borrowers under each program. Findings included: (1) borrowers under both programs were highly satisfied; (2) borrowers perceived the loan origination process as very or somewhat easy; (3) borrowers were generally satisfied with the timeliness of loan funds; (4) borrowers were satisfied with their counseling and contacts with the financial aid office; and (5) borrowers indicated relatively low awareness of key terms and features of the loan programs. Technical appendices include detailed tables, data on distribution of responses and response rates, questionnaire and item response frequencies, specifics of the research methodology, and the survey instruments. (DB)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Department of Education, Washington, DC. Office of the Under Secretary.
Authoring Institution: Macro International, Inc., Calverton, MD.
Identifiers - Laws, Policies, & Programs: Family Education Loan Program; Federal Direct Student Loan Program