ERIC Number: ED423582
Record Type: RIE
Publication Date: 1997
Banishing Bureaucracy: The Five Strategies for Reinventing Government.
Osborne, David; Plastrik, Peter
Ways in which bureaucracies can "reinvent" themselves, that is, make fundamental changes so as to increase effectiveness, efficiency, adaptability, and capacity to innovate, are the subject of this book. It advocates replacing bureaucratic systems with entrepreneurial systems, which in turn leads to public organizations and systems that continually work on self-improvement. The text is divided into 3 parts: part 1 explains how to fundamentally change the way government works; part 2 describes the five strategies for effecting change; and part 3 shows how to use the strategies when working for change. The bulk of the text (part 2) explains the five strategies (the five Cs): the core strategy; the consequences strategy; the customer strategy; the control strategy; and the culture strategy. Case studies are used to illustrate these strategies in action. An index is included. (RJM)
Descriptors: Administrative Organization, Bureaucracy, Change Strategies, Educational Objectives, School Administration
Addison-Wesley Publishing Company, Inc., 1 Jacob Way, Reading, MA 01867; phone: 1-800-238-9682 ($25, U.S.; $34, Canada).
Publication Type: Books; Guides - Classroom - Learner
Education Level: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A