ERIC Number: ED423014
Record Type: Non-Journal
Publication Date: 1998-Oct-7
Reference Count: N/A
The Craft of Benchmarking: Finding and Utilizing District-Level, Campus-Level, and Program-Level Standards.
McGregor, Ellen N.; Attinasi, Louis C., Jr.
This paper describes the processes involved in selecting peer institutions for appropriate benchmarking using national databases (NCES-IPEDS). Benchmarking involves the identification of peer institutions and/or best practices in specific operational areas for the purpose of developing standards. The benchmarking process was borne in the early 1980's with Xerox Corporation's attempt to recapture its market share, and has been adopted by many institutions of higher education in order to discover ways to improve services and processes. This paper provides examples of the use of peer institutions for research on topics such as library staffing and faculty workload. The methodology described includes site visits, surveys, and Internet research. The paper also demonstrates the use of benchmarking at the program level to determine the feasibility of initiating new occupational programs and to guide decisions about program modification or expansion. Included are the following topics: usefulness of benchmarking, review of the literature, projects sponsored by national organizations, consortium studies, individual benchmarking projects, benchmarking in the community college sector, description of Pima Community College and its use of benchmarking, consortium of multi-campus community colleges; feasibility studies for new programs, and conclusions related to the benchmarking experience at Pima Community College. Appended is a survey form for postsecondary institutions. (Contains 24 references) (AS)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Pima Community Coll., Tucson, AZ. Office of Research and Planning.