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ERIC Number: ED422953
Record Type: Non-Journal
Publication Date: 1997
Pages: 12
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
End User Training: A Decade of Research.
Gjestland, Creggan; Van Slyke, Craig; Collins, Rosann; Cheney, Paul
End user training research has uncovered principles applicable to many forms of training and education. In an attempt to determine useful principles for IS (information systems) educators, the top 12 MIS (management information systems) journals were systematically reviewed to locate all of the end user training articles that were published in those journals from 1980 to 1996. A total of 20 articles were found, spanning the decade from 1987 to 1996. These articles were divided into seven streams of research: (1) training and user acceptance/satisfaction; (2) training methods; (3) trainee characteristics; (4) the need for training; (5) evaluating training; (6) the training environment; and (7) the organizational environment. The articles within each stream of research are discussed and the results evaluated. Possible directions for future research are given, and some conclusions on the current state of end user training research are offered. (Contains 29 references.) (Author/AEF)
Publication Type: Information Analyses; Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A