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ERIC Number: ED422812
Record Type: Non-Journal
Publication Date: 1998-May
Pages: 17
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Is Satisfying College Students the Same as Decreasing Their Dissatisfaction? AIR 1998 Annual Forum Paper.
Danielson, Cherry
This pilot study sought to investigate the possibility that college student satisfaction and dissatisfaction were not opposites and to provide a framework for considering the relationships between satisfaction, dissatisfaction, and motivation. The guiding model for the study was Herzberg's two-factor theory of organizational psychology. Conducted at a research institute in the Midwest, and using critical incidents methodology, the study asked participants to reflect on their college experiences, choose specific circumstances that gave them satisfaction or dissatisfaction, and then describe the situation in a way that made it clear what was satisfying or unsatisfying. The sample population consisted of 30 students enrolled in an introduction to psychology class in the spring of 1998. The results suggest that when students expressed satisfaction with their college experiences, these situations seemed to be centered around involvement and contact with people. When students expressed dissatisfaction, the situations involved their perceptions of unfair treatment and difficulties in maneuvering through bureaucratic academic and university systems. The paper suggests that these data can increase awareness of institutions of the relationship between motivation, satisfaction, and persistence. (Contains 18 references.) (CH)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A